1 July 2019

Receiving Positive Feedback from Clients

Sarah van Kampen, Trent Johnson
Sarah Van Kampen Paralegal
Trent Johnson Compensation Lawyer

At Bennett & Philp, we feel a great sense of achievement when a client is satisfied with how our team has represented them and provides positive feedback about our work. Our number one goal is to ensure that the client walks away satisfied that we have put in every effort to secure the best outcome for them. Receiving feedback is important as it allows us to learn from our clients’ experiences; building on those experience to improve the services we offer in order to provide a better experience for our next client.

Recently, our Personal Injury and Compensation Law team received a lovely message from Mrs H, a client who, at the conclusion of her matter, expressed gratitude and appreciation for team members, Trent Johnson and Sarah van Kampen, and the work they undertook.

The firm is always grateful to receive comments like this as it reflects the hard work and time Trent, Sarah and the whole team have invested into the matter. All the labor and effort spent on this matter has been worth it as the client has walked away with a high level of satisfaction about our team’s work.

You can read Mrs H’s testimonial below.

 


Individual liability limited by a scheme approved under professional standards legislation (personal injury work exempted).

“I believe from the start I got a very nice, confident feeling after talking to Trent; following that, Sarah was totally fantastic.  She was always very professional but a normal down-to-earth person to talk to. 

My experience that I was always kept up to date and that there was also care involved.  I was treated with respect and, whenever I had questions or concerns, Sarah was there.  Great job. Worth your weight in gold.”

Mrs H
Redlynch, QLD
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